Terms & Conditions

Prior to return, all merchandise requires a return authorization number from Promo Link.
Items returned without prior authorization will be subject to 25% restocking fee. Perishable and/or food items cannot be returned. Samples may be returned or can be purchased at sample pricing. Products must be returned in the same condition as when they left the factory and the return will only be for the quantity returned.

Net 30 days upon credit approval. Payments not received by the due date are subject to a 2.% per month late payment charge. First order, custom orders and large orders will require a deposit.

Delays:  Promo Link cannot be liable for delays in delivery or product availability due to occurrences such as, but not limited to: , congestion at ports, customs holds and delays, shipping carrier delays, wars, riots, labor strikes or problems or shortage, invasion, fire, explosion, accidents, acts of God, government regulations, direction or request, and all other delays beyond our reasonable control.  Promo Link will provide documentation in support of any force majeure or commercial impracticability condition upon request.

Item Pictures: Photographs online may not show true color or texture of products. The artwork, designs and trademarks shown on the products displayed herein are reproduced only as examples of the type of decoration available and also do not represent the precise imprint area or location. The marks are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark. Any unauthorized use of photo images or any material on our website without prior written consent is prohibited.

Product Colors: Colors and textures of certain products may vary according to each manufacturer. Because we have no control over what is sent, these variations must be considered acceptable.

Liability Limitation: In the event of a defect in material or workmanship, Promo Link will replace the goods, F.O.B. point of shipment or refund the purchase price for the merchandise at Promo Link’s sole discretion, provided that a written claim is received within 15 days from the shipment date. Promo Link’s liability shall not, in any event, exceed the cost of furnishing a replacement for the defective products.

Copyright/Trademark Laws: Promo Link assumes that artwork submitted for reproduction in producing an order, was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Promo Link responsible for any damages, costs and/or expenses arising under these laws as a consequence of our use of said artwork.

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